Extensions

• Greeting:

  Greeting sound file played to callers when the Ring group is dialed
  Example:
  Select ‘greeting-default-attendant’, for example. Any user that calls this ring group will hear this sound file played to them before all ring group extensions are dialed
  (Select box)

• Answer on undefined greeting:

  If this option is turned on, the ring group will not answer until the proper greeting is selected.
  (ex. Yes, No, N/A)
  (Option button)

• Timeout Message

  Sound file played to caller if his call does not get answered by any of the ring group extensions.

  NOTE: Sound file must have ‘announce-‘ name prefix (e.g. ‘announce-unavailable’)
  (ex. John dials ring group 1000, but nobody answered his call. The sound file selected here will be played to John and then his call will be transferred to ‘Last Destination’ extension)
  (Select box)

• Loops:

  How many times to dial all extensions again if nobody answers
  (ex. John dials Ring group 1000, but nobody answers his call. If this option is set to ‘2’, all extensions will be dialed one more time before transferring his call to ‘Last Destination’)
  ([0-9])

• Timeout:

  How many seconds will all ring group extensions ring before the call is considered unanswered
  (ex. This option is set to 20. John dials ring group 1000. All Extensions will ring for 20 seconds before timeout occurs. Depending on whether ‘Loop’ option is set, all extension will be rung again, or John will be transferred to ‘Last Destination’)
  ([0-9])

• Dial Options:

  Additional call options assigned to a ring group
  (ex. To play music to ring group callers, set this field to ‘m($CLASS)’, where m = MOH class e.g. m(‘default’). Please check details on the bottom)
  ([a-z])

• Ring Strategy:

  This option regulates how extension in the Ring Group will be ringed.
  Example:

  • All – ring all extensions in the group
  • Leastrecent – ring extension with least answered calls
  • Round – ring each available extension
  • Round Memory – like round, except we remember where we left off the last ring pass

  (Select box)

• Custom ringtone:

  Set a custom ringtone for the phones which are in this ring group
  (ex. More info can be found in this section: Call Filters & Blocking)
  ([0-9] [a-z])

• Record Calls:

  Enable call recording service
  (ex. Select ‘Yes’ to enable the service. All incoming/outgoing calls will be recorded. If using call recording with many extensions, check server disk space from time to time. Please see below for bit rates table).
  (Option buttons)

• Silent:

  Set whether call recordings should be announced to parties in a conversation.
  (ex. If Silent=No, calling parties will hear a ‘Recorded’ or ‘This call is recorded’ message before their conversation starts)
  (Options buttons)

• Exit Digit:

  Exit digits that transfers the call to the ‘Exit Destination’
  (ex. John dials ring group 1000. While all extensions are ringing, John presses the ‘Exit digit’ set here (e.g. 9) and his call is transferred to the ‘Exit Destination’).
  ([0-9])

• Exit Extension:

  EdgelessPBX MT extension to which the call is transferred once the user dials the ‘Exit Digit’
  (ex. John dials ring group 1000. While all extensions are ringing, John presses the ‘Exit Digit’ and his call is transferred to the ‘Exit Destination’ provided here (e.g. 2001))
  ([0-9])

• Last Destination:

  Last destination to be dialed if none of the ring group extensions answer the call
  (ex. John dials Ring group 1000, but nobody answers his call. Sound file selected under ‘Announce’ is played to John and his call is transferred to the extension number set here).
  ([0-9])

• Last Destination is voicemail:

  Choose whether you want calls to be redirected to the Last Destination or Last Destination voicemail
  (ex. Yes, No, N/A)
  (Option buttons)

• Confirm Calls:

  Chose whether the called number in the ring group list should be asked to accept or refuse the call from ring group.
  (ex. Yes, No, N/A)
  (Option buttons)

• Confirmation Message:

  Chose whether to play system default or some custom added sound asking if you want to answer or reject the call
  (ex. All sound files for this option should start with ‘rg-announce’)
  (Select box)

• Call Answered Message:

  Chose whether to play system default or custom sound file which is presented to user when he accepts the call from ring group, but the call has already been answered by someone else
  (ex. All sound files for this option should start with ‘rg-late-announce’)
  (Select box)

Disk Space Used By Call Recording

With continuous tone for 60 seconds

• wav49 = 84.5kb
• wav = 833.0kb
• gsm = 85.0kb

With continuous silent tone (without sound) for 60 seconds

• wav49 = 84.0kb
• wav = 827.0kb
• gsm = 84.0kb

Dial Options:

• t – Allow the called user to transfer the call by hitting #
• T – Allow the calling user to transfer the call by hitting #
• r – Generate a ringing tone for the calling party, passing no audio from the called channel(s) until one answers. Use with care and don’t insert this by default into all your dial statements as you are killing call progress information for the user. Really, you almost certainly do not want to use this. Asterisk will generate ring tones automatically where it is appropriate to do so. ‘r’ makes it go the next step and additionally generate ring tones where it is probably not appropriate to do so.
• R – Indicate ringing to the calling party when the called party indicates ringing, pass no audio until answered. This is available only if you are using kapejod’s bristuff.
• m – Provide Music on Hold to the calling party until the called channel answers. This is mutually exclusive with option ‘r’, obviously. Use m(class) to specify a class for the music on hold.
• o – Restore the Asterisk v1.0 Caller ID behaviour (send the original caller’s ID) in Asterisk v1.2 (default: send this extension’s number)
• j – Asterisk 1.2 and later: Jump to priority n+101 if all of the requested channels were busy (just like behaviour in Asterisk 1.0.x)
• M(x) – Executes the macro (x) upon connect of the call (i.e. when the called party answers)
• h – Allow the callee to hang up by dialing *
• H – Allow the caller to hang up by dialing *
• C – Reset the CDR (Call Detail Record) for this call. This is like using the NoCDR command
• P(x) – Use the Privacy Manager, using x as the database (x is optional)
• g – When the called party hangs up, exit to execute more commands in the current context.
• G(context^exten^pri) – If the call is answered, transfer both parties to the specified priority; however it seems the calling party is transferred to priority x, and the called party to priority x+1
• A(x) – Play an announcement (x.gsm) to the called party.
• S(n) – Hang up the call n seconds AFTER the called party picks up.
• d: – This flag trumps the ‘H’ flag and intercepts any dtmf while waiting for the call to be answered and returns that value on the spot. This allows you to dial a 1-digit exit extension while waiting for the call to be answered – see also RetryDial
• D(digits) – After the called party answers, send digits as a DTMF stream, then connect the call to the originating channel.
• L(x[:y][:z]) – Limit the call to ‘x’ ms, warning when ‘y’ ms are left, repeated every ‘z’ ms) Only ‘x’ is required, ‘y’ and ‘z’ are optional. The following special variables are optional for limit calls: (pasted from app_dial.c)
  • + LIMIT_PLAYAUDIO_CALLER – yes|no (default yes) – Play sounds to the caller.
  • + LIMIT_PLAYAUDIO_CALLEE – yes|no – Play sounds to the callee.
  • + LIMIT_TIMEOUT_FILE – File to play when time is up.
  • + LIMIT_CONNECT_FILE – File to play when the call begins.
  • + LIMIT_WARNING_FILE – File to play as a warning if ‘y’ is defined. If LIMIT_WARNING_FILE is not defined, then the default behavior is to announce (‘You have [XX minutes] YY seconds’).
• f – forces callerid to be set as the extension of the line making/redirecting the outgoing call. For example, some PSTNs don’t allow callerids from other extensions than the ones that are assigned to you.
• w – Allow the called user to start recording after pressing *1 or what defined in features.conf, requires Set(DYNAMIC_FEATURES=automon)
• W – Allow the calling user to start recording after pressing *1 or what defined in features.conf, requires Set(DYNAMIC_FEATURES=automon)