Routes

Routes

Routes

Contents

  1. Routes
    1. Routes
    2. Destination Groups
    3. Disabled Routes

Routes



Routes identify each number dialed by users. Information is identified by the number dialed and the destination group it belongs to.

Routes



This window identifies all destinations by dialed number. Destinations that do not exist in this database cannot be dialed by the EdgelessPBX MT.

Depending on what is selected when you edit the Routing mode on the master tenant in Settings->Tenants menu, you will have two routing modes:

  • E.164 Routing mode
  • Simple Routing mode

E.164 Routing mode



When you are using E.164 Routing mode all destinations are defined by E.164 standard.

  • Update daemon database:

    Updates daemon database with imported data
    (ex. Click to update)
    (Button)

  • Import Database:

    Imports current data from the central destination database
    (ex. Click to import)
    (Button)

  • 'Export database:

    Export daemon database with newly added details
    (ex. Click to export)
    (Button)

TIP: Import and update operations need to be performed at regular maintenance times. In addition, the network administrator should be notified of any destination that is not accessible.

  • Routes:

    Displays all available destination routes alphabetically.
    (ex. A, B, C, D...)
    (Button)

  • Destination group:

    Further description of selected route. Displays destinations by proper, mobile etc number
    Example:
    • Special Service
    • 48 States
    • Toll Free
    • Alaska
    • Hawaii
    (Display)

  • Show Hidden Groups:

    Show hidden route groups
    (ex. Click on the button to display all available groups)
    (Button)

In order to view destination numbers for the United Kingdom, click on the 'u' letter under 'Routes' navigation. All United Kingdom destination groups will be displayed. Click on one (e.g. Proper) to view all destination numbers assigned to it.

Add/Edit Routes



You will see these options if you have clicked on the 'Add Destination' group or 'Edit' icon under the routes list

  • Destination Name:

    Unique destination name
    (ex. All proper destinations)
    ([a-z][0-9])

  • Destination Code:

    Destination code identifier
    (ex. Number that identifies the destination (e.g. 442, where all numbers start with 442*******))
    ([0-9])

  • Route:

    Route to which the destination code belongs
    (ex. If route '442' belongs to the United Kingdom, select 'United Kingdom' here)
    (Select box)

  • Destination Type:

    Group to which destination code belongs
    (ex. If route '442' belongs to proper phones, select 'Proper' here. If it belongs to mobile provider O2 for example, select 'O2' here)
    (Select box)

Simple Routing mode



This routing mode doesn't require numbers to be entered in the E.164 form, but this mode allows for greater flexibility when used right.

  • Route

    Name of the route
    (ex. Mobile)
    (Display)

  • Start digits

    First digits by which the system would recognize a call.
    (ex. 06)
    (Display)

  • Required Length

    Full length of dialed number recognized.
    (ex. 9)
    (Display)

  • Regex

    Regular expression which can be used to fine tune which starting numbers to fall under that route.
    (ex. 06[123])
    (Display)

  • Prefix

    Prefix which should be added to dialed numbers.
    (ex. 0044)
    (Display)

  • Strip Digits

    Whether the prefix by which the number was recognized, will be stripped when dialing.
    (ex. Yes)
    (Display)

Add routes



By clicking on Add route you will be able to add a new simple route to the system.

  • Route Name:

    Name of the route being added
    (ex. Mobile)
    ([a-z][0-9])

  • Start Digits:

    Starting digits of the numbers which will fall under this Route. If you leave this field empty, any number will be taken into account, but in that case you must select how many digits those numbers will have.
    (ex. 06)
    ([0-9])

  • Required Length:

    Length of dialed numbers which would be recognized as this route. If this field is set to none, any length of numbers will fall under this route, but Start Digits must be set, for this to work.
    (ex. 9)
    (Select box)

  • Required Regex:

    This is an optional regular expression which can be used to fine tune numbers recognized by this route
    (ex. 06[1-5] - In this example only numbers starting with 061, 062, 063, 064 or 065 will fall under this route. Also you could use other regular expressions here).
    ([0-9])

  • Prefix:

    Prefix which should be added to dialed numbers.
    (ex. 00)
    ([0-9])

  • Strip Start Digits:

    Whether to strip start digits from the dialed numbers.
    (ex. Checked)
    (Check box)

Operation Times



Set the system open/closed times. Depending on the time when the call is received, the call can be redirected to different EdgelessPBX MT destinations.

  • Operation Times:

    Enable operation times
    (ex. Yes, No)
    (Option buttons)

  • PIN

    If you have a PIN set here, the system will ask you for it so you could pass through Operation Time
    (ex. 3425)
    ([0-9])

  • Greeting:

    Greeting sound file played to callers during the closed times
    (ex. greeting-***)
    (Select box)

Open days: Sets the working hours during which the DID is to redirect calls as set in the DID Add/Edit window. If any call is received during the hours not set here, 'Range Destination' is checked, and if they do not apply, the call is redirected to 'Default Destination'.

Closed dates: Sets the specific date when all calls are redirected to 'Default Destination'. If 'Destination' field in the Closed dates is set, call will not go to 'Default Destination' but to this number.

Destination Groups



Each country can be assigned with many destination groups/service providers. You may add one by clicking on the Add Destination Group from this location. All groups that have no numbers assigned will not be displayed when Routes information is required

  • Destination Group:

    Name of the destination group
    (ex. 48 States)
    (Display)

  • Delete

    Deletes a destination group from the system
    (ex. Click to delete a destination group from the system)
    (Button)

Add/Edit Destination Group



You will see this option if you have clicked on the 'Add Destination Group' option

  • Destination Group:

    Destination Group name
    (ex. 48 States)
    ([a-z][0-9])

Disabled Routes




If you want some destinations to be disabled, you can add them to Disabled Routes, separated by new lines if more than one is entered.