Monitor

Monitor

Monitor

Contents

  1. Monitor
    1. Monitoring on master tenant

Monitoring window allows the administrator to monitor all EdgelessPBX MT extensions, trunks, conferences, queues and live channels in real time

Monitoring on master tenant



When on master tenant, you are able to monitor all the trunks and live channels.

Trunks



Monitored trunks are displayed in real time with the following details:


  • Name:

    Trunk name
    (ex. Depending on the provider settings this can be set to a phone number, ip address or some context)
    (Display)

  • IP:

    Provider IP address
    (ex. 203.196.128.5)
    (Display)

  • Status:

    Displays the trunk status (online/offline)
    NOTE: Please set the 'Qualify' = '2500' in the Trunk settings to see its status
    (ex. If the 'Qualify' trunk option is empty, 'Unmonitored' is displayed here. Otherwise, '(e) ok (159ms)' is displayed, for example)
    (Display)

Search




  • Refresh

    Time interval in seconds at which data details should be refreshed
    (ex. Select '10 sec' in this field, for example, and click the 'Update' button)
    (Select box)

  • Protocol

    Filter the data based on the protocol type (ALL, SIP, IAX)
    Example:
    Select 'ALL', for example, and click the 'Sort' button to display both SIP and IAX extensions
    (Select box)

  • Status:

    Sort extensions based on their network status (ALL, Online, Offline)
    Example:
    Select 'Online', for example, and click the 'Sort' button to display extensions that are registered/online only
    (Select box)

  • Letter

    Sort extensions based on the user name they belong to
    (ex. Select 'B' for example, to display extensions that belong to users whose names start with letter B (e.g. Brown James))
    (Select box)

Live Channels



Monitored live channels are displayed in realtime with the following details:


  • From:

    SIP/EXTENSION number of user making the call
    (ex. SIP/6464)
    (Display)

  • To:

    Extension number of user receiving a call
    (ex. SIP/6464)
    (Display)

Refresh




  • Refresh

    Time interval in seconds at which data details should be refreshed
    Example:
    Select '10 sec' in this field, for example, and click the 'Update' button
    (Select box)

Actions




  • Hangup:

    Hangup active conversation
    (ex. Let's say that extension 1000 is talking with queue agent 1001. Select the box under 1000 and click this button. Conversation between these two extensions will be terminated).
    (Button)

Monitoring on slave tenant



When on slave tenant, you are able to monitor all the extensions from that slave.


Monitored extensions are displayed in real time with the following details:

  • Name

    Name to which the user extension is registered
    (ex. Peter Doyle)
    (Display)

  • Extension

    Protocol used by the extension/Extension network number
    (ex. SIP/2002)
    (Display)

  • IP Address

    IP address:port from which the UAD/Phone registers
    (ex. 192.168.1.1:5060)
    (Display)

  • Status

    UAD/Phone network status (Online/Offline) + (ping time)
    (ex. Online (56ms)/Offline)
    (Display)

  • User Agent

    UAD/Phone Brand/Version
    (ex. Grandstream 101)
    (Display)

  • On Call

    Is the user participating in a conversation at this moment
    (ex. Yes, No)
    (Display)

If you click on an IP address, it will open up a new window showing phones web interface, if it has one enabled.
TIP:: Certain call actions (such as transferring calls, hanging up etc...) can be performed on active calls as well

Search




  • Refresh

    Time interval in seconds at which data details should be refreshed
    Example:
    Select '10 sec' in this field, for example, and click the 'Update' button
    (Select box)

  • Protocol

    Filter the data based on the protocol type (ALL, SIP, IAX)
    Example:
    Select 'ALL', for example, and click the 'Sort' button to display both SIP and IAX extensions
    (Select box)
  • Status

    Sort extensions based on their network status (ALL, Online, Offline)
    Example:
    Select 'Online', for example, and click the 'Sort' button to display extensions that are registered/online only
    (Select box)
  • Letter:

    Sort extensions based on the user name they belong to
    Example:
    Select 'B', for example, and click the 'Sort' button to display extensions that belong to users whose names start with letter B (e.g. Brown James)
    (Select box)

Actions




  • Monitor

    Listen to active conversations. Select one of the active conversations under 'Channels', click this button and provide the extension number that is listening to the active conversation.

    NOTE: You may listen to active conversations by dialing *199 + $EXTENSION number as well. But no matter which method you listen to the calls with, the listen service has to be enabled in the enhanced services of the extension that listens the call.
    (ex. Let's say that extensions 1000 and 1001 are in conversation. Select this button and type 1005 into the popup window. Extension 1005 will ring and once the handset is picked up, active conversation will be heard).
    (Button)

  • Transfer

    Transfer a party from the active conversation to different destination
    (ex. Let's say that extensions 1000 and 1001 are in conversation. Select one extension (e.g. 1000) under 'Channels' and click this button. Type 1005 into popup window. Extension '1001' will be transferred to extension '1005')
    (Button)

  • Hangup

    Hangup the active conversation
    (ex. Let's say that extensions 1000 and 1001 are in conversation. Select one extension (e.g. 1000) under 'Channels' and click this button. Conversation between these two extensions will be terminated).
    (Button)

  • Reboot

    This option is currently used to reboot the Snom phones
    (ex. If you have a Snom phone that is online, select 'Reboot' from 'Channels' select box of that phone, and click on the 'Reboot' button)
    (Button)