Conferences

Conferences

Conferences

Contents

Conferences



Conferences allow two or more participants to communicate with each other at the same time using voice, video, or both. Default limit for active conference members in EdgelessPBX is 256 users in all conferences, meaning that you can have a single or multiple conferences but their total active users count cannot exceed 256.

This screen lists all system conferences with the following details


  • Name:

    Conference name
    (ex. Sales, Development)
    (Display)

  • Conference Number:

    Conference system or network number
    (ex. 2255)
    (Display)

  • Edit

    Edits the Conferences configuration
    (ex. Click to edit Conference configuration)
    (Button)

  • Delete

    Deletes a Conference from the system
    (ex. Click to delete a Conference from the system)
    (Button)

Search



By selecting the 'Search' Command, the search menu will be displayed. Searches can be done by Name and Number


  • Search:

    Search phrase
    (ex. Provide a search phrase here and hit enter to filter the records)
    ([a-z][0-9])

  • Name:

    Should the search filter be applied to conference names
    (ex. Check the box to search conferences names)
    (Check box)

  • Number:

    Should the search filter be applied to conference numbers
    (ex. Check the box to search conference numbers)
    (Check box)

Add Conference



Clicking on the 'Add Conference' button will allow you to add new conference.


  • Conference Name:

    Unique Conference identifier/name

    This name will be displayed once the 'Conferences' menu is selected
    (ex. Main)
    ([a-z][0-9])

  • Conference Number:

    Unique Conference EdgelessPBX MT number

    This number is to be dialed in order to access the conference
    (ex. 106)
    ([0-9])

  • Conference Group:

    Here you can select a conference group that you have made before. In this group you can define users permissions and conference options.
    (ex. Staff)
    (Select box)

Advanced Options



Clicking on the 'Advanced Options' button will open more detailed conference options.


  • Maximum number of users:

    This is the maximum number of users permitted in Conference
    (ex. 10)
    ([0-9])

  • Conference PIN:

    Conference PIN number. If set, this PIN will have to be provided by all callers before entering the Conference.
    (ex. John dials the sales conference (1001), but this conference has this field set to 9576. John is asked to provide the conference PIN. If valid PIN is provided, John will enter the conference, or his call will be rejected after 3 invalid PIN entries).
    ([0-9])

  • Conference Admin PIN:

    When users enter an Admin PIN, they dynamically gain admin rights for the conference that they are dialing in.
    (ex. John is the operator but he needs to enter the conference as an admin. Since he does not have admin privileges set, when entering conference he will use admin PIN to dynamically gain those privileges).
    ([0-9])

  • Conference Marked User PIN:

    When users enter Marked PIN, they dynamically gain marked user rights for the conference that they are dialing into.
    (ex. John is the operator but he needs to enter the conference as a Marked user. Since he does not have Marked user privileges, when entering conference he will use Marked user PIN code to dynamically gain those privileges).
    ([0-9])

  • Rings to answer:

    Number of rings played to the caller before a call is allowed to enter the Conference
    (ex. Rather than just 'falling' into Conference, it is recommended to set the number of ring sounds played to the caller)
    ([0-9])

  • RTP Delay [sec]:

    Delay time in seconds inserted before the conference operator answers. This delay solves the 'half-played' greeting file problem. Keep this value set between 1-3 for optimal performance.

    NOTE: The 'half-played' greeting file problem usually exists on VOIP trunks.
    (ex. John enters the sales conference (1001) and hears '...e currently the only user in this conference' message. This message is only partial and can confuse conference members. Set this field to 1 (or higher, depending on how much is not heard) to play the message in full length).
    ([0-9])

  • Conference color

    Determines which color will be used for this conference in Bicom Systems GLOCOM
    (ex. Black)
    (Select box)

Groups



Conference Groups are used to make groups of users that will have selected permissions for conferences using them.

  • Group Name:

    Name of the conference group
    (ex. Staff)
    (Display)

  • Users:

    User Extensions that are added to this group
    (ex. 101, 108, 109)
    (Display)

  • Edit

    Edits the Conference Group configuration
    (ex. Click to edit Conference Group configuration)
    (Button)

  • Delete

    Deletes a Conference Group from the system
    (ex. Click to delete a Conference Group from the system)
    (Button)

Add Conference Group



When you click on Add Conference Group button, you will be able to add a new Conference Group.


  • Announce user join/leave w/review: (ast 1.4)

    If this option is checked/enabled, all new conference members will be asked to say their name and press the '#' key before they enter the conference. After the user presses the '#' key he will be presented with the following menu:
    • 1 - press 1 to accept your name and enter the conference
    • 2 - press 2 to listen to your name
    • 3 - press 3 to re-record your name

This name will be recorded and played to other conference members when caller joins/leaves the conference

(ex. John dials 1001 sales conference and is asked to say his name and to press the '#' key. Of course, he says 'John' and presses the '#' key. After that he is presented with a menu where he chooses to accept his name and enter the conference. At the same time, all conference members will hear 'John has entered the conference'. When John leaves, all conference members will hear 'John has left the conference' message)
(Check box)

  • Announce user join/leave:

    If this option is checked/enabled, all new conference members will
    (ex. John dials 1001 sales conference and is asked to say his name and to press the '#' key. Of course, he says 'John' and presses the '#' key. At the same time, all conference members will hear 'John has entered the conference'. When John leaves, all conference members will hear a 'John has left the conference' message).
    (Check box)

  • Quite mode:

    If this option is checked/enabled, conference members will not hear the enter and leave sound
    (ex. Check this option if you don't want to hear the join/leave sound)
    (Check box)

  • Record conference:

    This option will record the conference so that you can download the record file.

    NOTE: You can download the recorded file in Conferences: CDR's, by selecting a conference and clicking on the Listen button
    (ex. Yes)
    (Check box)

  • Enable music on hold:

    Enable MOH (Music On Hold) if there is a single member in a conference
    (ex. John enters the conference and he is the only one there. Don't let John feel alone. Enable this feature to play MOH class music files until someone else joins the conference :))
    (Check box)

  • Present menu:

    Returns the Conference options once * is dialed while in the conference
    (ex. John enters the sales conference and dials '*'. Conference options are played back (e.g. 'Please press 1 to mute/un-mute yourself'))
    (Check box)

  • Announce number of participants:

    Announces the number of conference participants to a new conference member. There is currently only 1 other participant in the conference
    (ex. Sales conference has this option enabled and is currently empty. John enters the conference and hears 'You are currently the only person in this conference' payed back to him).
    (Check box)

  • Set talker detection

    Enable the talker detection which is sent to manager interface and conferences List.
    (Check box)

  • Close the conference when last marked user exits

    Closes the conference once the last marked user exits, no matter how many participants are still active in the conference conversation; their calls get immediately dropped.
    (ex. John (marked user) enters the sales conference. This conference has this option enabled and there are 3 more members participating in the conference conversation. As soon as John leaves the conference, all other conference members will have their calls dropped and will no longer be able to talk to each other).
    (Check box)

  • Wait the marked user before allowing anyone to talk

    Disables the conference conversation until the marked user enters the conference.
    (ex. This option is enabled for sales conference. There are 3 members waiting for John (marked user) to enter the conference. These 3 members will hear nothing, and will not be able to talk to each other until the John enters the sales conference).
    (Check box)

  • Dynamic Conference:

    Dynamically adds a conference
    (Check box)

  • Dynamic Conference with PIN prompt:

    Dynamically add a conference with the ability for the first member to set the conference PIN number
    (Check box)

  • Set talker optimization:

    Treats talkers who aren't speaking as being muted, meaning no encode is done on transmission and received audio that is not registered as talking is omitted causing no buildup in background noise
    (ex. Yes)
    (Check box)

  • Enable Noise Reduction

    This option will enable noise reduction for users inside the conference room.
    (Check box)

Users




There are two options for enabling users to join specific conference room. You can either enable all users by selecting check box for Enable All Users option or you can manually add users by clicking + sign in upper right corner of the Users table. This will open Conference Groups: Add User pop-up window where you can perform search by Extension number, Name or e-mail address. After your search results are displayed, simply click on user that you want to add to Users table.


  • Enable All Users:

    With this option you will allow all users to enter a conference
    (ex. Yes)
    (Check box)

  • Extension:

    The extension number of the user that you have added to the group
    (ex. 233)
    (Display)

  • Name:

    The name of the user that you have added to the group
    (ex. John Crichton)
    (Display)

  • Admin

    Sets the admin conference mode. If this option is enabled, conference calls coming from the extension will be treated with admin privileges
    (ex. No)
    (Check box)

  • Marked

    Sets the marked conference mode. If this option is enabled, conference calls coming from the extension will be treated with less than admin, but higher than regular conference participant privileges
    (ex. No)
    (Check box)

  • Talk-Only

    Sets the talk only conference mode. If this option is enabled, conference calls coming from this extension will be allowed to talk only (no voice will be heard on the UAD/Phone)
    (ex. No)
    (Check box)

  • Lstn-Only

    Sets the listen only conference mode. If this option is enabled, conference calls coming from the extension will be allowed to listen only (no voice will be sent from the UAD/Phone)
    (ex. No)
    (Check box)

  • Exit-#

    If this option is enabled, the user will be allowed to exit the conference by dialing the '#' key
    (ex. No)
    (Check box)

  • Exit-Digit

    If this option is enabled, the user will be allowed to exit the conference by dialing any digit
    (ex. No)
    (Check box)